Rental Agreement Terms and Conditions for Madeira Dream Stays

 

Reservations:

  • Reservations are confirmed upon the successful full payment and can only be made through the designated online platforms or direct bookings via our website.

 

Cancellation Policy:

  • 100% Refund: For cancellations more than 30 days before check-in.
  • 50% Refund: For cancellations made at least 14 days before check-in.
  • No refund will be issued for cancellations made within 13 days of check-in.

 

Booking Alterations:

  • Changes to the booking dates or duration are subject to availability and may incur additional charges depending on the adjustments needed.

 

Booking Issues:

  • In the rare event that the reserved property becomes unavailable due to unforeseen circumstances within 30 days of check-in, Madeira Dream Stays will endeavour to relocate guests to a comparable property with similar standards. If relocation is not possible, a full refund will be issued.

 

Check-In and Check-Out Times:

  • Check-In: From 3 PM onwards. Early check-ins are subject to availability and must be arranged in advance.
  • Check-Out: Must be completed by 11 AM on the departure date. Late check-outs may incur additional charges and require prior arrangement.

 

Guest Capacity:

  • Each property has a specified maximum capacity, which includes children. Guests must notify Madeira Dream Stays if children under the age of 3 are accompanying them to ensure appropriate accommodations are made.

 

Guest Responsibilities:

  • Guests are expected to behave responsibly and respectfully. Noise levels should comply with local residential standards to avoid disturbances.
  • Any complaints from neighbours about excessive noise or other disturbances may result in immediate eviction without a refund.
  • Guests are financially responsible for any damage caused to the property during their stay.

 

Rights and Obligations of Madeira Dream Stays:

  • Madeira Dream Stays ensures that all properties are represented accurately on its website and will update any major changes to the property's setup or amenities.
  • As an intermediary, Madeira Dream Stays facilitates the rental of properties for short-term stays in compliance with Portuguese law.

 

Privacy Policy:

  • Personal data provided by guests is used solely for the purpose of managing their stay and will not be shared with external entities except in compliance with legal obligations.

 

Pre-check-in:

  • Upon completion of the reservation, guests will receive an email and/or SMS with confirmation and important information about the accommodation and available additional services such as transfer services or extra cleaning.
  • Guests are required to complete an Accommodation Bulletin essential for preparing their stay, which includes details such as arrival time, total number of people staying, and mandatory information for foreign and border services.
  • The number of guests cannot exceed the capacity mentioned in the booking; exceeding this number may lead to eviction without a refund. The accuracy of the information in the Accommodation Bulletin is crucial, and any discrepancies or modifications can invalidate the reservation.

 

Additional Provisions:

  • Pre-Check-In Information: Guests will receive detailed information regarding their stay, including property access and amenities, shortly after booking confirmation.
  • Security Deposits: A security deposit may be required to cover potential damages. This deposit is held and will be released post-checkout, pending a damage assessment.
  • No Pets and No Smoking: Pets are not allowed unless otherwise specified, and all properties are non-smoking environments.
  • No Parties: Parties and excessive noise are not permitted in any of the properties. Violation of this policy may result in immediate eviction without refund and additional charges may be levied to cover any damages or disturbances caused.

 

Force Majeure:

  • In the event of unforeseen circumstances (natural disasters, governmental actions, etc.), Madeira Dream Stays is not liable for any disruption or inability to fulfil contractual obligations. Efforts will be made to accommodate or reschedule affected guests.

 

Legal Framework:

  • This agreement is governed by the laws of Portugal. Any disputes will be handled in Portuguese courts under applicable local laws.

 

Acceptance of Terms:

  • By completing a reservation, guests agree to abide by these terms and conditions, which are intended to ensure the safety, comfort, and satisfaction of both guests and property owners.